Power Virtual Agents

Empower Conversations with Power Virtual Agents: Scalable, Intelligent Chatbots for Every Business Need

At Key Dynamics Solutions, we harness the power of Microsoft’s Power Virtual Agents to help businesses build intelligent, no-code chatbots that enhance customer engagement, streamline internal processes, and deliver 24/7 support. Whether it’s handling FAQs, routing tickets, or integrating with business workflows, our tailored solutions help you automate conversations and scale support across channels—with zero developer dependency.

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KEY FEATURES

No-Code Bot Creation

Build and deploy chatbots with a simple graphical interface—no programming skills required.

Integration with Power Platform

Easily connect with Power Automate, Power BI, and Dataverse for advanced workflows and analytics.

AI-Powered Responses

Understand natural language and respond accurately using Microsoft’s AI and NLP capabilities.

Built-in Analytics

Track bot performance, engagement rates, and customer satisfaction with built-in dashboards.

Omnichannel Deployment

Deploy bots across websites, Microsoft Teams, Facebook Messenger, and more.

Escalation to Live Agents

Seamlessly hand off conversations to human agents via Microsoft Teams or third-party platforms.

Power Virtual Agents Modules & Business Processes

Customer Support

Automate FAQs, order tracking, appointment scheduling, and service inquiries.

Employee Self-Service

Enable HR bots for leave requests, IT helpdesk support, policy FAQs, and onboarding.

Lead Qualification

Engage website visitors, qualify leads in real time, and pass them to CRM or sales teams.

Internal Workflows

Trigger backend processes (e.g., case creation, approvals) using Power Automate flows.

E-commerce Assistance

Guide users through product recommendations, stock availability, and payment queries.

INTEGRATION

Power Automate

  • Automate tasks like sending emails, creating tickets, and updating CRM data.
  • Trigger flows based on chatbot interactions.
  • Seamlessly connect bots to backend systems.

SharePoint & OneDrive

  • Fetch documents, policies, and files from SharePoint libraries.
  • Enable document search and retrieval via chatbot.
  • Simplify employee access to internal resources.

Microsoft Teams

  • Handle queries, leave requests, and onboarding steps.
  • Sync data across customer service and marketing modules.
  • Enable 24/7 self-service within Microsoft Teams.

Common Data Service (Dataverse)

  • Store structured business data securely.
  • Support data-driven and personalized conversations.
  • Access relevant data in real-time.

Dynamics 365

  • Access and update customer data in real-time.
  • Retrieve records, case statuses, and order details.
  • Deliver personalized responses within conversations.

Outlook & Calendar APIs

  • Let bots schedule meetings and check availability.
  • Send automated calendar invites and reminders.
  • Simplify booking and time management.

Azure Bot Framework

  • Enhance bots with NLP, speech recognition, and multi-turn dialogue.
  • Add custom skills and complex logic.
  • Ideal for multilingual and advanced use cases.

3rd Party Channels (Facebook, WhatsApp)

  • Connect bots to popular messaging platforms.
  • Engage customers on channels they use daily.
  • Provide consistent support across touchpoints.

OUR KEY OFFERINGS

Enterprise Process
Diagnostic/ Review

20%

Reduction in discovery
timeline

Implementations

30%

Improvement in
operational efficiency

System
Integration

90%

Reduction in data errors through integrations

Migrations
& Upgrades

50%

Faster system operations

Managed
Services

40% - 60%

Faster IT issue resolution

Support &
Maintenance

70%

Faster critical ERP issue resolution

KEY HIGHLIGHTS & VALUE PROPOSITION

Business Domain Expertise

In-depth domain knowledge to address specific industry challenges cutting down up-to ~30% unnecessary customization costs.

Tailored Solutions

Customized workflows with full lifecycle support. Improved Efficiency, CSAT, NPS.

Measurable ROI

Innovation and strategy for tangible value, guaranteeing real ROI over a longer duration, including build-in inflation -adjustments and time to market.

VALUE PROPOSITION

60%

faster adoption of new system organization wide

Customer Education & Enablement

Multi-Channel Training Content | Localized & Multi-Language Training Support | Proactive User Engagement Strategies | Market trends update

20%

Project Time While Delivering Future Proof Solutions.

Comprehensive E2E Services

Strategy | Process Consulting & Re-Engineering Design | Implementation | Continuous Improvement Services | Cross- Functional Team Collaboration

30%

Saves Up To On Recurring Cost

Cost-Effectiveness

Scalable Solutions | Template Repository Technical Library | Test Case Repository | Technical COE | Offshore Delivery Model

30%

Reduced Risk Exposure Up To, With Automated Monitoring Tools.

Risk & Compliance

Automated Risk Assessment | Regulatory-Ready ERP Solution | GDPR & SOX Compliant Framework | Al-Driven Compliance Alerts & Notifications

We Can Help You To Fill This GAP

Current Challenges

1

Fragmented Data

2

Inefficient Processes

3

Operational blind spots

4

Limited insights

5

Manual tasks

Desired Outcomes

Unified platform for all data

Workflow automation

AI chatbots

Real‐time Insights

Seamless integrations and more!

What Sets Us Apart

  • - Technical
    COE

    15–20%

    faster delivery via  coding best practices & environment branching

    90%+

    certification rate    among COE tech experts

  • - Repository Frameworks

    99.5%

    data accuracy in client migrations

    4 Weeks

    manual migration effort saved by pre-tested scripts.

  • - Data
    Expertise

    15–20%

    reduction in project efforts with 100+ reusable templates from past projects.

    Reference for ease of customization, Power Platform automation, Power BI reports

  • - Pre-Built
    Accelerators

    25%

    reduction in implementation timelines with deployment accelerators.

    10+

    implementations successfully delivered faster time-to-value.

  • - Risk & Compliance Frameworks

    30%

    reduction in risk  exposure with automated monitoring tools.

    100+

    adherence to GDPR, SOC, ISO, and other relevant compliance standards.

  •  
  •  
  •  
  •  
  •  

  •  - Risk & Compliance Frameworks

    30%

    reduction in risk  exposure with automated monitoring tools.

    100+

    adherence to GDPR, SOC, ISO, and other relevant compliance standards.

  •  - Pre-Built
    Accelerators

    25%

    reduction in implementation timelines with deployment accelerators.

    10+

    implementations successfully delivered faster time-to-value.

  •  - Data
    Expertise

    15–20%

    reduction in project efforts with 100+ reusable templates from past projects.

    Reference for ease of customization, Power Platform automation, Power BI reports

  •  - Repository Frameworks

    99.5%

    data accuracy in client migrations

    4 Weeks

    manual migration effort saved by pre-tested scripts.

  •  - Technical
    COE

    15–20%

    faster delivery via  coding best practices & environment branching

    90%+

    certification rate    among COE tech experts

Let's Make Something Amazing Together

Innovate and optimize your business process to achieve your organization goals and reduce overall business cost.

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