Our Dynamics 365 Services

At Key Dynamics Solutions, we specialize in delivering top-tier Microsoft Dynamics CRM solutions tailored to your business needs. Our Dynamics 365 CRM services empower power platform organizations to streamline operations, enhance customer engagement, and drive growth.

Enterprise Process Diagnostic/Review

Collaborative analysis with expert consultants - understand processes & pain points, identify opportunities for improvements with new business solutions

System Integrations

Integrations with other critical business systems, enabling seamless data flow and real-time insights across your entire IT ecosystem

New Implementations

A comprehensive discovery phase, a proven implementation methodology that ensures seamless deployment of Microsoft Dynamics 365 & implementation of Biz Apps

Migrations & Upgrades

Expert guidance & seamless path to upgrade from previous versions - from Microsoft Dynamics AX to Microsoft Dynamics 365 (or) from Dynamics NAV/Dynamics GP to Dynamics Business Central (or) from Dynamics CRM On Prem to cloud Online

Support & Maintenance

24/7 ongoing assistance, quick resolutions to issues, and regular maintenance to keep your Microsoft Dynamics 365 environment up and running optimally

Managed Services

Cloud Hosting, Server management, Proactive monitoring & maintenance, robust security measures, regular health checks & system audits, regular data backups & disaster recovery strategies,

Key differentiators

Key Dynamics Solutions stands out with key differentiators in our Dynamics 365 services. We deliver tailored implementations, expert support, and seamless integration, ensuring your business gains full value from Microsoft Dynamics 365 with long-term success.

Bank Integration

  • Automated integration for payment and receipt.
  • Automated bank reconciliation process.
  • Consolidation of vendor multiple.
  • Payments in a single payment journal.

Electronic Reporting

  • Directly uploadable statutory reports onto the government portal.
  • Automation with Webtal/ Clear tax and EY e-invoice solution.

Carrier hub Integration

  • Integration with 3rd party logistics solutions (3PL, 4PL) i.e. Nshift, LMIS.
  • Integration with Courier service provider. i.e. FedEx, DHL, UPS etc.
  • Automation of POD receiving process.
  • Automation with Webtal/ Clear tax and EY e-invoice solution.

Automation of warehouse management process

  • Use of mobile device/ bar code/ scanning feature to automate warehouse planning and execution.
  • Custom mobile app development with AI and sensor data.

Supplier payment and Sales order automation

  • Automation of processes using OCR and Document scanning feature.

Vendor bidding process automation

  • Automatically update manually received vendor quotation.
  • Vendor portal collaboration with Microsoft D365

Optimize production process

  • Custom mobile app development using AI and sensor data.
  • Automate production processes using mobile device/barcode integration.
  • Optimize quality management and quality control process.

Demand forecast & supply schedule planning

  • Integration with 3rd party solution that provides AL-based demand forecasting and supply schedule planning i.e. FirstShift.
  • Increase inventory turns, improve cash- to-cash cycles, and avoid carrying extra inventory.

How We Execute

we expertly execute Dynamics 365, AI & ML by integrating smart technology with tailored strategies. Our team ensures seamless deployment, driving efficiency and innovation through intelligent automation and data-driven insights.

Business
Requirements

Business Modelling Business Requirements/ Use Cases

Logical Architecture (Vision) Conceptual Design Initial Object Model

Data Architecture Interface Scope & Strategy

System Architecture Environment Preparation

Design

Site Map, Navigational Model User Acceptance Criteria Change Management Strategy

Final Object Model, App Design Specs, Workflow Design, Development Standards, DevOps & Build Plan

Logical DB Model, Data Conversion Design Specs, Integration Detailed Des. Batch/ Real Time Scheduling

Physical Architecture (Design), Dev, Test, Prod. Env. Design, Hosting Requirements, Security Policies

Development

Iterative Build Testing, System Test Scripts, Build Online Help, Develop Training

Construction (Weekly Builds) Unit Test Discrepancy Fixes

Database Extensions EAI Development, Batch Development Data Migration

Maintain Environments UAT & Prod Preparation

Quality
Assurance

Integration Test System Test/UAT Deliver Training

Execute System Test Scripts Discrepancy Fixes

Test Scripts Test EAI Services

Coordinate UAT Performance Testing

Deployment

Training Session Production Testing

Prepare Prod App Production Support

Migration Data Production Support

Migrate Environment

  • Technical CoE - readily reference for Coding best practices, Environment Branching (2 weeks effort saved)
  • Technical library - readily reference for reuse of customization, Power Platform extensions, Power BI reports (10 to 20% effort reduction)
  • Test case repository- readily available for reuse (15 to 20% effort reduction)

Frequently asked questions

Find answers to all your queries.

What is Microsoft Dynamics 365?
Dynamics 365 is a cloud-based suite combining CRM and ERP applications to help businesses manage operations, sales, finance, and customer service in one platform.
How does Dynamics 365 benefit my business?
It improves efficiency, enhances customer service, streamlines sales and marketing, and offers insights through data analytics, all while being scalable as your business grows.
Is Dynamics 365 customizable?
Yes, it can be customized with workflows, integrations, and custom apps to fit specific business needs through tools like Power Apps and Azure.
What are the deployment options?
Dynamics 365 can be deployed in the cloud, on-premises, or through a hybrid approach, with cloud being the most popular option.
How secure is my data?
Dynamics 365 offers strong security features, including encryption and compliance with standards like GDPR and SOC certifications, hosted on Microsoft’s secure Azure platform.
How does it integrate with Microsoft tools?
It integrates seamlessly with Office 365, SharePoint, Teams, Power BI, and third-party systems, enhancing collaboration and reporting.
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Latest Use Cases

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