AI Chatbot and Virtual Agent

Conversational AI for Smarter Business Automation

At Key Dynamics Solutions, we empower businesses with intelligent AI Chatbot and Virtual Agent that deliver seamless, 24/7 support and engagement across digital channels. Built using platforms like Microsoft Power Virtual Agents, our chatbot ai handle routine queries, automate workflows, and provide personalized responses—freeing up human resources for more complex tasks. Designed with low-code tools and powered by ai chatbot online, our virtual agents improve efficiency, customer satisfaction, and employee productivity.

Lower costs, save time, and streamline support with our AI chatbot for customer service. Experience smarter interactions through our AI conversational chatbot tailored for business success.

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KEY FEATURES

No-Code Bot Builder

Design intelligent bots using a visual interface with minimal technical expertise.

 

AI-Powered Suggestions

Provide intelligent response suggestions and next-best actions based on historical interactions and customer context.

Multi-Channel Deployment

Leverage built-in AI models or integrate with platforms like Launch bots across websites, Microsoft Teams, Facebook Messenger, WhatsApp, and more.

Analytics & Insights

Track bot performance, resolution rates, and user satisfaction with built-in dashboards.

Natural Language Understanding

Understand user intent with AI-powered language processing for more human-like conversations.

Smart Handoff to Agents

Seamlessly transfer complex queries to live agents in Dynamics 365 or other CRM systems..

BOTs and Virtual Agent Modules & Business Processes

Customer Support

Instantly resolve FAQs, order tracking, and service requests via web, chat, or social media.

HR & Internal Helpdesk

Automate common HR queries, leave balance checks, IT ticketing, and onboarding FAQs.

Sales & Lead Generation

Qualify leads, collect contact info, and route prospects to the right teams automatically.

Appointment Scheduling

Enable customers to book meetings, services, or demos via chatbot integration.

Knowledge Management

Help employees or users find documents, policies, or guides through conversational search.

INTEGRATION

Microsoft Teams

  • Internal Automation:Deploy bots within Teams to handle routine HR, IT, and admin queries..
  • Employee Self-Service: Enable staff to access policies, leave info, or support resources instantly.
  • Seamless Experience: Ensure fast, chatbot ai based assistance directly within the Teams workspace.

SharePoint & OneDrive

  • Content Retrieval: Pull documents, forms, and resources from Microsoft D365.
  • Knowledge Access: Answer queries using internal libraries or policy folders.
  • Secure Delivery: Provide access-controlled sharing through ai chatbot online.

Dynamics 365

  • CRM Integration: Retrieve customer data, support cases, and ticket updates in real time.
  • Contextual Responses: Use CRM info to personalize bot replies and actions.
  • Seamless Workflow: Automate escalation or follow-up based on case status changes.

Azure Bot Framework

  • Advanced AI Features: Add natural language understanding, sentiment, and speech support.
  • Custom Skills: Extend bots with deep cognitive services for complex scenarios.
  • Omnichannel Deployment: Build once and deploy across multiple platforms.

Power Automate

  • Workflow Triggers: Launch actions like sending emails or updating databases.
  • Task Automation:Simplify repetitive business processes triggered by bot interactions.
  • Cross-App Integration: Connect with hundreds of services across your ecosystem.

Outlook & Calendar APIs

  • Appointment Booking: Allow users to schedule or manage meetings via bots.
  • IReminders & Alerts: Send notifications and follow-ups automatically.
  • Availability Checks: Let bots check calendars for open slots in real time.

Dataverse

  • Central Data Store: Use structured data from Dataverse to guide bot conversations.
  • Real-Time Access: Bots can read/write business data instantly.
  • Personalized Interaction: Tailor answers based on user profiles or past behavior.

Third-Party Channels

  • Omnichannel Presence: Connect with users where they are most active.
  • Consistent Support: Deliver uniform service across social and messaging platforms.
  • Customer Engagement: Automate lead capture and support over popular apps.

OUR KEY OFFERINGS

Enterprise Process
Diagnostic/ Review

20%

Reduction in discovery
timeline

Implementations

30%

Improvement in
operational efficiency

System
Integration

90%

Reduction in data errors through integrations

Migrations
& Upgrades

50%

Faster system operations

Managed
Services

40% - 60%

Faster IT issue resolution

Support &
Maintenance

70%

Faster critical ERP issue resolution

KEY HIGHLIGHTS & VALUE PROPOSITION

Business Domain Expertise

In-depth domain knowledge to address specific industry challenges cutting down up-to ~30% unnecessary customization costs.

Tailored Solutions

Customized workflows with full lifecycle support. Improved Efficiency, CSAT, NPS.

Measurable ROI

Innovation and strategy for tangible value, guaranteeing real ROI over a longer duration, including build-in inflation -adjustments and time to market.

VALUE PROPOSITION

60%

faster adoption of new system organization wide

Customer Education & Enablement

Multi-Channel Training Content | Localized & Multi-Language Training Support | Proactive User Engagement Strategies | Market trends update

20%

Project Time While Delivering Future Proof Solutions.

Comprehensive E2E Services

Strategy | Process Consulting & Re-Engineering Design | Implementation | Continuous Improvement Services | Cross- Functional Team Collaboration

30%

Saves Up To On Recurring Cost

Cost-Effectiveness

Scalable Solutions | Template Repository Technical Library | Test Case Repository | Technical COE | Offshore Delivery Model

30%

Reduced Risk Exposure Up To, With Automated Monitoring Tools.

Risk & Compliance

Automated Risk Assessment | Regulatory-Ready ERP Solution | GDPR & SOX Compliant Framework | Al-Driven Compliance Alerts & Notifications

We Can Help You To Fill This GAP

Current Challenges

1

Fragmented Data

2

Inefficient Processes

3

Operational blind spots

4

Limited insights

5

Manual tasks

Desired Outcomes

Unified platform for all data

Workflow automation

AI chatbots

Real‐time Insights

Seamless integrations and more!

What Sets Us Apart

  • - Technical
    COE

    15–20%

    faster delivery via  coding best practices & environment branching

    90%+

    certification rate    among COE tech experts

  • - Repository Frameworks

    99.5%

    data accuracy in client migrations

    4 Weeks

    manual migration effort saved by pre-tested scripts.

  • - Data
    Expertise

    15–20%

    reduction in project efforts with 100+ reusable templates from past projects.

    Reference for ease of customization, Power Platform automation, Power BI reports

  • - Pre-Built
    Accelerators

    25%

    reduction in implementation timelines with deployment accelerators.

    10+

    implementations successfully delivered faster time-to-value.

  • - Risk & Compliance Frameworks

    30%

    reduction in risk  exposure with automated monitoring tools.

    100+

    adherence to GDPR, SOC, ISO, and other relevant compliance standards.

  •  
  •  
  •  
  •  
  •  

  •  - Risk & Compliance Frameworks

    30%

    reduction in risk  exposure with automated monitoring tools.

    100+

    adherence to GDPR, SOC, ISO, and other relevant compliance standards.

  •  - Pre-Built
    Accelerators

    25%

    reduction in implementation timelines with deployment accelerators.

    10+

    implementations successfully delivered faster time-to-value.

  •  - Data
    Expertise

    15–20%

    reduction in project efforts with 100+ reusable templates from past projects.

    Reference for ease of customization, Power Platform automation, Power BI reports

  •  - Repository Frameworks

    99.5%

    data accuracy in client migrations

    4 Weeks

    manual migration effort saved by pre-tested scripts.

  •  - Technical
    COE

    15–20%

    faster delivery via  coding best practices & environment branching

    90%+

    certification rate    among COE tech experts

Let's Make Something Amazing Together

Innovate and optimize your business process to achieve your organization goals and reduce overall business cost.

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