The service industry is the part of an industry that creates services rather than tangible objects. The share of the service industry in the world economy is nearly $2 trillion in combined revenue in 2018.
Microsoft Dynamics 365 for Service Industry provides features & tools to manage the services that they provide. Customer issues are tracked through cases on a priority basis and all interactions related to a case are recorded for future reference. You can create queries, and route cases to the right person for a solution. SLAi.e. Service-level agreement can be created and tracked. We can also keep track of service schedules, performance & productivity of an organization.
To manage a remote project with remote resources you need a unified dashboard for your teams to interact with each other and client. A single chat window for your client to get responses and an upturnat one place for an excellent client experience.
In today’s digital and fast-growing world a fast response is something every client craves for. If your business offers solutions and services to the customers and your team resolves the issue quickly then, they will end up as happy customers. However, if you are not quick to respond, they enter into a negative thought process until the problem is resolved. Dynamics 365 specifically addressed this issue by using AI-enabled autoresponders and collaborative support platforms
This is the biggest challenge for the service industry in that all your client’s communications are brought on one single platform. It may be in the form of a document, message, or file, all communications should take place on one platform and shouldbe reviewed later for resolution. AI and BI AI & BI enabled system of Dynamics 365 to help your teams resolve issues with great ease. If a large chunk of your customers is looking for an answer to a question, the AI-enabled system helps you set up auto-response for the same. Business intelligence helps you plan for the future needs of your customers by analyzing the historical data.
We have a dedicated team that provides 24x7 support. We offer Helpdesk service through support portal, e-mail, chat, or phone. Key Dynamics solution having a D365 support team comprises technical and functional consultants committed to customer satisfaction.
In Key Dynamics Solution we provide a D365 solution to automate your project. You can keep track of all activities and provide a quick solution to the problem of your clients.You can create queries, and route cases to the right person for a solution. SLA i.e. Service-level agreement can be created and tracked. We can also keep track of service schedules, performance & productivity of an organization
In Key Dynamics Solutions we delivers an integrated sales dashboard with project-based opportunities that help in easy estimation of productivity and feasibility. It cut down the team effort by quickly generating the project contracts and tracking labor charges. It also provides Customer Portals with which real-time collaboration can be tracked with the customers regarding quotes and project scope.
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GN Group, which develops audio and video collaboration solutions, moved to Dynamics 365 Finance and Supply Chain Management to gain actionable, AI-powered predictive insights into its operations and supply chain.
read more..9 Dec
GN Group, which develops audio and video collaboration solutions, moved to Dynamics 365 Finance and Supply Chain Management to gain actionable, AI-powered predictive insights into its operations and supply chain.
read more..9 Dec
GN Group, which develops audio and video collaboration solutions, moved to Dynamics 365 Finance and Supply Chain Management to gain actionable, AI-powered predictive insights into its operations and supply chain.
read more..